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Testgrid's Complete Retail Competency Framework

Testgrid has partnered with some of Australia’s top retailers over the years and for the first time ever, we are sharing the key competencies candidates should possess to succeed in a retail role. These competencies have been proven across a multiplicity of projects within Australia’s largest retail brands and are crucial in ensuring candidates are engaged at work.

This guide will take you through the competency framework for retail workers and you are invited to a free mapping session with one of our team. Get in touch to learn more about this session (limited spaces available).


With 51% of retail employees actively looking for new jobs, employee engagement is critical.


1 in 3 Professionals cite boredom as their main reason to leave their job (korn kerry)


The average cost of staff turnover per employee. Finding candidates whose work preferences match the role is crucial in keeping turnover costs down.

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We're always happy to have an informal chat and share our insights on how to improve your recruitment, employee development and engagement.